Forget About Being Right: 10 Important Hospitality Lessons

Service professionals descended on New York’s Times Center yesterday to answer the question, “What does it mean to be right?” Welcome to the second annual Welcome Conference an event hosted by Will Guidara and dedicated to hospitality. Whether attendees hailed from barbecue joints in Southern Illinois or posh five-star hotels in London, speakers spoke, musicians jammed, all the feels were felt, and lessons were learned.

Here are the most important takeaways.